Microsoft Dynamics 365 Technical Consulant (m/w/d)
Riverty
We’re looking for a Microsoft Dynamics 365 Technical Consultant to drive the technical evolution of our customer service platforms. You’ll play a key role in designing, configuring, and optimizing our Dynamics 365 Contact Center environment, integrating cutting-edge AI tools, and ensuring seamless system performance.
Your responsibilities:
- Design and implement scalable configurations within Dynamics 365 Contact Center, focusing on performance, reliability, and user experience.
- Develop and maintain Power Automate workflows, custom connectors, and integrations with backend systems.
- Deploy and fine-tune AI-driven tools such as Copilot, chatbots, and virtual agents to enhance customer interactions.
- Lead technical aspects of platform migration from legacy systems, including data mapping, transformation, and validation.
- Monitor system health, troubleshoot complex issues, and implement performance improvements.
- Manage security configurations, user roles, and access controls in compliance with enterprise standards.
- Collaborate with IT, DevOps, and support teams to deliver robust technical solutions and continuous improvements.
Your profile:
- Proven experience in technical configuration and development within Dynamics 365.
- Strong understanding of Power Platform (Power Automate, Power Apps) and Azure services.
- Familiarity with AI tools in customer service environments (e.g., Copilot, chatbots).
- Knowledge of security, compliance, and role-based access control.
- Analytical mindset with the ability to diagnose and resolve system inefficiencies.
- Fluent in English; German is a plus.
Why Riverty?
-
- Be a technical leader in transforming customer service operations.
- Work with the latest in AI automation and Microsoft technologies.
- Collaborate with cross-functional teams in a dynamic, international environment.
- Enjoy flexible working conditions and a strong focus on work-life balance.
Riverty
Riverty
Möchten Sie sich auf diese Stelle bewerben, klicken Sie auf den nachfolgenden Button
Job Overview
-
Verfügbar ab
22.10.2025
-
Besucher
1,560 Besuche
-
Anzahl
1 Freie Stelle
-
Verfügbar bis
22.01.2026
-
Arbeitsort
10178 Berlin
-
Schulbildung
Branchenspezifisch
-
Kategorie
Sonstige
Kontakt Info
10178 Berlin
Weitere Jobs der Firma Riverty in der Metropolregion Berlin Brandenburg
We are looking for a Campaign Management Lead m/f/d unlimited, full-time Join our team at one of our locations in Berlin, Verl or Stockholm flexible working conditions available At Riverty, we re redefining how people and businesses interact with financial services across Europe. As our ...
We are looking for a QA Engineer m/f/d unlimited, full-time Join our team at our location in Verl or Berlin hybrid working conditions are available. What will be your challenge in the role As a QA Engineer, you will work on enhancing the quality of existing and new applications by ...
- Informatik
- 02.11.2025
- 10178 Berlin
Innovative accounting made easy - With our product Accounting as a Service, we manage the complexity in the area of accounts receivable for internationally active companies with a focus on the eCommerce and Mobility industries. We offer an all-round service consisting of modern technology to ...
We are looking for a Senior Software Engineer m/f/d unlimited, full-time Join our team at our location in Berlin hybrid working conditions available. You will be part of one of our product teams, and you will focus mainly on frontend development while also taking on some backend work. ...
Bei Riverty steigen Sie nicht einfach in eine Rolle ein Sie führen mit Vision, verbinden unternehmerische Ziele mit modernster Technologie und bringen KI-gestützte Lösungen zum Leben. Wenn Sie darin aufgehen, Strategie in Wirkung zu verwandeln, den Status quo herauszufordern und Teams zu ...
P /pp /pp style text-align justify /ppstrongspan style font-family arial, helvetica, sans-serifWe are looking for a/span/strongbrstrongspan style font-family arial, helvetica, sans-serifSenior Architect m/f/d /span/strongbrstrongspan style font-family arial, helvetica, sans-serif ...
- Informatik
- 22.10.2025
- 10178 Berlin
We re looking for a Microsoft Dynamics 365 Technical Consultant to drive the technical evolution of our customer service platforms. You ll play a key role in designing, configuring, and optimizing our Dynamics 365 Contact Center environment, integrating cutting-edge AI tools, and ensuring ...
We re looking for a Microsoft Dynamics 365 Technical Consultant to drive the technical evolution of our customer service platforms. You ll play a key role in designing, configuring, and optimizing our Dynamics 365 Contact Center environment, integrating cutting-edge AI tools, and ensuring ...
Wir suchen einen IT- Solution Architect m/w/d unbefristet, Vollzeit Schließe dich unserem Team an einem unserer Standorte in Baden-Baden, Verl oder Berlin an flexible Arbeitsbedingungen verfügbar Das erwartet Dich bei uns Du bist Teil eines engagierten Teams von Architekt innen mit ...
We are looking for aSenior Project Manager - Data Analytics unlimited, fulltime Join our team at our location in Berlin, Baden-Baden, Oslo or Verl flexible working conditions available Your key responsibilities Facilitate Scrum ceremonies daily stand-ups, sprint planning, reviews, ...